MappSmith — Account & sign-in

• Can I share my account with my staff?

  No. Sharing an account is against the terms. Each person needs their own.

• How do I change my email or delete my account?

  Email mappsmith@makerfoundryco.com. We can change your email, or delete your account, saved designs and files.

• How do I create an account?

  Press Start free in the header. Continue with Google, or create an account with your name, email and a password. A phone number is optional. Then start your 7-day free trial: add a card at checkout, and nothing is charged until day 8.

• How do I sign in?

  With Google, with your email and password, or with a magic link: enter your email and press "Email me a magic link instead", then open the link from your inbox.

• How do I stop marketing emails or texts?

  Marketing email and SMS are opt-in. Use the unsubscribe link in any message. Account email, such as sign-in links, receipts and trial reminders, is part of running your account.

• I forgot my password. What do I do?

  Use the magic link. Enter your email on the sign-in page and press "Email me a magic link instead". The link signs you in without a password.

• I have FoundryPass. How do I open MappSmith?

  Open MappSmith from The Forge at apps.makerfoundryco.com. The hub shares your email and membership with MappSmith, so one sign-in opens it.

• Is MappSmith at apps.makerfoundryco.com the same as mappsmith.makerfoundryco.com?

  Yes. It is the same app and the same account at both addresses.

• It says "Couldn't check your account". What now?

  The connection dropped while checking your access. Your maps are safe. Press Try again.

• My magic link did not arrive.

  Check your spam or promotions folder and wait a minute. Make sure you typed the same email you signed up with. If it still does not come, email support.

• What are FoundryPass and The Forge?

  FoundryPass is the Maker Foundry membership that includes MappSmith. The Forge is its hub at apps.makerfoundryco.com, where all the Maker Foundry apps live. The bar across the top of MappSmith is The Forge bar, for moving between apps.

• What does my Account page show?

  Your plan, whether your access is active, your map credits, and days left in your trial. It has buttons to upgrade or buy credits, and Manage billing.

• Why does the Studio say it is not open to me?

  Your account has no live trial, plan or map credits. Choose a plan or buy maps on the Pricing page. If you think this is wrong, email support.