Welcome to Our Help Site

• How do I order custom patches?

• How do I cancel?
• Is the Master Key refundable?
• What happens if my payment fails?
• What if I cancel?

• Does the lifetime credit expire?
• Do my past monthly payments count toward the Master Key too?
• How much credit do I get toward the Master Key?
• I already own a lifetime license for one of the apps. What happens?
• I already subscribe to one of the apps. What happens?
• I bought my lifetime with a different email than my FoundryPass account. Will the credit still apply?
• Why is my Master Key price different from someone else’s?

• Do I get one login for everything?
• How does the free trial work?
• Is the Settings library really included free?
• What exactly do I get?
• What is the price lock?
• What makes the Master Key different?

• Do new features cost extra?
• PatchForge just added spot channels and texture builds — are they included?
• What else is new in PatchForge?

• What is the Afterburn Show?
• What other apps does Maker Foundry make?
• Where is the Maker Foundry community?

• Can I upload a whole LightBurn library at once?
• How do I add a photo to a setting?
• How do I report a wrong or unsafe setting?
• How do I submit a setting I dialed in?
• What do the "Worked / Needed tweaks / Had issues" votes do?
• What happens after I submit? Why is it not showing yet?

• How do the shop/affiliate links work?
• What codes are available right now?
• Where are the discount codes?

• Can I just copy the numbers instead of downloading a file?
• How do I download/export a setting to my laser software?
• How do I edit a setting I saved?
• How do I import the .clb file into LightBurn?
• How do I import the XCS .json into xTool Creative Space?
• How do I save my own editable copy of a setting?
• What are Favorites and how do I use them?

• Can I sort the results?
• How does the search bar work?
• How do I find a setting for my machine and material?
• What do the filter dropdowns mean?
• What is the "By Material" page for?
• What is the difference between the Detailed and Compact views?
• Why do I only see a few settings when signed out?

• Does it work on my phone or tablet?
• How do I get around the app?
• How do I sign in or create an account?
• Is it really free? What is the catch?
• What is the Maker Foundry Settings Library?
• Why do I need to sign in to download?

• Can I request a resource, or submit one?
• Do I have to pay for anything in there?
• How is this different from Project Ideas?
• What file formats will I get?
• What is Maker University?
• Why do some resources show a download count?

• I do not know a laser term — where can I look it up?
• What are Project Ideas?
• What is the Gifting Calendar?
• Where do I find recommended supplies and materials?

• Are dynamic codes free, and how long do they last?
• Can I put my logo in the middle of the code?
• How big does an engraved QR code need to be?
• How do I create and manage dynamic codes?
• My dynamic code says "Blocked". What happened?
• My engraved QR code will not scan. Why?
• What do you track when someone scans my code?

See all articles in Maker Foundry Settings — QR Codes →

• Can I put more than one product on the same quote?
• Can I put my own business name and logo on the quote?
• Can I show or hide the cost breakdown on a quote?
• Do my costs and margins ever show on the customer quote?
• How does the Project Calculator work?
• How do I convert a LightBurn library to an xTool file (or back)?
• How do I print a quote or save it as a PDF?

See all articles in Maker Foundry Settings — Tools →

• A setting did not work on my machine. What now?
• I did not get my sign-in code / cannot sign in.
• The exported file will not import into my software.
• Why do CO2 settings cap at 90% power?
• Why do cut settings not show a line interval?

• What do Cut, Engrave, and Score mean?
• What do Power, Speed, and the other numbers mean?
• What do the source labels (Supplier reference, Community, Maker Foundry) mean?
• What is the "More [material] settings" panel?
• Why does it say to test on scrap first?

• How does the "matches your machine" note work?
• What is "My Machines" and why register mine?
• What is the Maker Planner?
• What lives in "My Settings"?

• How do I make a 3D lake?
• What is the 3D lake?
• What sizes does the 3D lake come in?

• How do I put a layered map together?
• What is the 3D layered map?
• What sizes does the 3D layered map come in?

• Can I share my account with my staff?
• How do I change my email or delete my account?
• How do I create an account?
• How do I sign in?
• How do I stop marketing emails or texts?
• I forgot my password. What do I do?
• I have FoundryPass. How do I open MappSmith?

See all articles in MappSmith — Account & sign-in →

• What is the coaster?

• What if parts of the street network fall out?
• What is the cut-out streets map?
• Why are the streets thicker on a cut-out?

• Are my format choices remembered?
• Are the files at the real size?
• Do I need to be signed in to download?
• How do I download my files?
• How do I make several copies on one sheet?
• How do map tiles download?
• What colours are the operations in the cut files?

See all articles in MappSmith — Downloading & file formats →

• What is the engraved map?
• What sizes does the engraved map come in?

• Can I cut the piece to a city's or lake's own outline?
• Can I use my own outline shape?
• Does the frame band change when I resize?
• How do I change the finished size?
• How do I cut the piece to a US state?
• How do I find a place?
• How do I frame exactly the area I want?

See all articles in MappSmith — Finding & framing a place →

• Can the name be cut out or raised instead of engraved?
• How do I add a second line, like a date?
• How do I change the band width or remove it?
• How do I change the name and its font?
• What does the Design button over the map do?
• What is a name bar?
• What is the frame band?

See all articles in MappSmith — Frame band, name & name bar →

• Are there video walkthroughs?
• Can I start from a ready-made design?
• Can I use a light theme?
• Do I have to press a button to update the preview?
• How do I make my first map?
• How is the Studio laid out?
• Is there an undo button?

See all articles in MappSmith — Getting started →

• What is the golf course map?

• Can I move a hole number or change the name later?
• How do I change the course or look after building it?
• How do I control the trees?
• How do I make a golf course map?
• How do I turn the course on the board?
• How do the Water and Shore settings work?
• I cannot find my course. What should I try?

See all articles in MappSmith — Golf course builder →

• What is the heart map?
• What sizes does the heart map come in?

• How do I change the header?
• How many hooks does it have?
• What is the key holder?

• What is the lake depth chart?
• What sizes does the lake depth chart come in?
• Why are there no depth lines on my lake chart?

• Does MappSmith set my laser's power and speed?
• How do I use the files with a Glowforge?
• How do I use the files with a Trotec?
• How do I use the files with xTool?
• How do the files open in LightBurn?
• Which registration marks does my camera laser need?
• Why are engraved roads filled shapes rather than lines?

See all articles in MappSmith — Laser settings & machines →

• Can the windows be different shapes?
• Can the windows be stacked instead of in a row?
• How do I set the place in each window?
• How is a love story board built?
• How many windows can it have?
• What does "A heart on each spot" do?
• What is the love story board?

• What clock face options are there?
• What is the map clock?
• What sizes does the map clock come in?
• Which shaft hole size do I need?

• Can I add a GPS track from a run, ride or drive?
• Can I add my own shape as a map piece?
• Does changing the map style undo my product?
• How do I add, remove or reorder layers?
• How do I add something to a layer?
• How do I change how thick a road or line is?
• How do I mark a special spot with a pin?

See all articles in MappSmith — Map styles & layers →

• How do I set how many tiles?
• How do tiles download?
• What are map tiles?

• Can I change the light and background in 3D?
• Do finish, grain, lightness and warmth change my files?
• How do I change a layer's material and thickness?
• How do I change what the views show?
• How do I move the 3D camera?
• How do I save a picture to send to a customer?
• How do I turn off the wood grain in the preview?

See all articles in MappSmith — Materials & 3D preview →

• How do I change the poster's words?
• What is the memory poster?
• What sizes does the memory poster come in?

• How does an ornament hang?
• How do I cut a batch of ornaments?
• What is the ornament?
• What ornament shapes are there?
• What sizes does the ornament come in?

• Can I get a refund?
• Can I use what I make commercially on every plan?
• Does designing or previewing use a credit?
• Do I need a card for the free trial?
• Do I pay again if I fix a map and download it again?
• How do I cancel?
• How do I update my card?

See all articles in MappSmith — Plans, credits & billing →

• Can I UV print a map instead of, or as well as, lasering it?
• How does a raised print (Mimaki) work?
• How do I change the colour of one feature?
• How do I control how high each part builds?
• How do I see the whole print before downloading?
• How do I set up the TIFF colour separation?
• What are registration marks and when do I need them?

See all articles in MappSmith — Print + cut & UV →

• Can I design without saving?
• Can I reopen a map from a link?
• Can I share a gallery design?
• How do I rename, duplicate or delete a map?
• How do I save a copy?
• How do I save a map?
• What does "Designing still works, you just can't save yet" mean?

See all articles in MappSmith — Projects & saving →

• Can I sell or share the files themselves?
• Can I sell pieces made from a gallery design?
• Can I sell what I make with MappSmith?
• Do I need to credit the map data?
• How do I get help?
• How do I show a customer a proof before I cut?
• Is the map data guaranteed to be accurate?

See all articles in MappSmith — Selling & licensing →

• Do Sheets work with maps bought à la carte?
• How do I make a set of ornaments or coasters on one sheet?
• Is a sheet saved?
• What do Cut only, Print only and Print then cut mean on a sheet?
• What do margin and spacing do?
• What do the numbers on a sheet mean?
• What files does a sheet download?

See all articles in MappSmith — Sheets & batches →

• Can I add depth or terrain bands by hand?
• Can I change one sheet's material or thickness?
• How does the frame work on a relief?
• How do I glue up a stacked lake or terrain piece?
• How do I make a 3D terrain relief?
• How do I set how deep a simulated lake is?
• How do I shape a simulated lake bed?

See all articles in MappSmith — Terrain & Depth →

• A depth band says "Empty at this depth".
• A street, lake or park is missing or wrong.
• It says "Couldn't weld these pieces into one sheet".
• It says "Something went wrong loading the Studio".
• It says "Too much road detail to weld into one sheet".
• My file will not open in LightBurn or xTool.
• "Snapshot of the 3D" says to switch views.

See all articles in MappSmith — Troubleshooting →

• Can I drag text and art on the plate?
• Can I engrave a message on the back?
• How do I add my own logo or artwork?
• How do I add text anywhere on the piece?
• How do I size, turn or flip art?
• What are the small chips under a text piece?
• What art is built in?

See all articles in MappSmith — Words, text & art →

• How do I sign in?
• I just bought Pro and the app still says Free.
• What happens if a payment fails?

• Does engraving stay inside its part?
• How do multi-sheet jobs export?
• What can I export?

• Do I need an account?
• How does it know what to cut and what to engrave?
• How do I keep a design together instead of it being scattered?
• What files can I bring in?
• What is NestSmith?

• A huge rectangle came in with my Illustrator file.
• My .ai file comes in as loose shapes with no groups. Why?
• What should I do instead?

• Can I keep certain parts together?
• Can I move a part myself?
• How long does it search?
• Some of my parts overlap in the result. Why?
• What is the gap between parts for?
• Why is a run slower to start than to finish?

• How does costing work?
• What does it cost?
• What do I get with Pro?
• What happens to my saved projects if I cancel?
• What is multi-sheet?

• Can I cancel anytime?
• How does the free trial work?
• How do I change my password?
• How do I change the email address on my account?
• How do I update my card or change my plan?
• I bought through The Forge or FoundryPass. Do I need a separate PatchForge account?
• I cannot log in. What should I try?

See all articles in PatchForge — Account, Trial & Billing →

• Can I upload a PDF or an Illustrator (.ai) file?
• How do I prepare a photo or logo for laser engraving?
• How do I remove the background from my image?
• How is the cut line created?
• My .ai file will not open. What is wrong?
• My PDF text did not come through when I imported as vector. Why?
• What file types can I upload?

See all articles in PatchForge — Artwork & Uploads →

• Does Maker Foundry make other apps?
• Do you print and ship the patches?
• What is the Laser Settings app?
• What is ToneSmith?
• What is TumblerForge?
• Where do I buy blank hats and patch materials?

• Can I save different versions of the same design?
• How do I add curved (arced) text?
• How do I save my design?
• How do I start a new patch?
• How do I undo or redo a change?
• What are the keyboard shortcuts?
• What cut shapes can I use?

• Can PatchForge send files straight to my laser software?
• How do I open the export options?
• What about separated TIFFs and raised texture files?
• What files can I export?

• Can I make the left panel bigger?
• How do I build a gang sheet?
• How do I export a gang sheet?
• What is a gang sheet?
• What sheet sizes are available?

• Do I need to install anything?
• How do I sign up?
• What is PatchForge?
• What is the basic workflow?
• Where do I find the guides and help?

• How do I preview a patch on a hat?
• How do I send a proof to my customer?
• How do I send a revised proof?
• Where do I see proof status and customer responses?

• How do I assign artwork pieces to acrylic layers?
• How do I select and edit a single object?
• What does the Layers panel do?

• Can I preview an embroidered look?
• How does dual- and tri-layer acrylic work?
• How do leather engrave colors work?
• What is the difference between UV Printed and Engraved?
• What materials can I choose?
• Why can I not engrave some materials?

• Do larger quantities cost less per piece?
• How is a patch priced?

• Can I get my print and cut files in the same zip?
• How does the grayscale control the height?
• RasterLink is reading my build file as colour instead of grayscale.
• Should I turn Invert on?
• The sheet is too small to see what the sliders are doing. Can I zoom in?
• What do I do with the files in RasterLink?
• What do the tone controls do?

See all articles in PatchForge — Raised Texture Builds (Mimaki) →

• Can I share my designs with my team?
• Can I share with one specific person instead of a whole domain?
• Can someone I share with change or delete my design?
• Does the person I share with need their own PatchForge account?
• How do I share only some of my designs?
• What happens when I revoke a domain?
• Why will it not accept gmail.com (or outlook, icloud, yahoo)?

• Can I have more than white and varnish?
• Does the preview colour of a channel matter?
• How do I choose which area gets the white or varnish?
• What are spot channels and why would I want them?
• What does it actually do?
• What is the contraction setting for?
• Where do I find it?

See all articles in PatchForge — Spot Channels & Separated TIFFs →

• How do I get help from a person?
• My design did not save — what do I do?
• My uploaded image looks blurry on the patch.

• Free Shipping Eligibility
• International Shipping (Outside the US)
• Missing Package / Missing Items in a Shipment
• Shipping Costs (Live Rates at Checkout)
• Shipping Policy & Delivery Estimates
• Shipping Times
• Tracking Information

• Do you offer a money-back guarantee?
• How do I cancel my subscription?
• How do I update my payment method?
• How do I upgrade from trial to a paid plan?
• Is a Lifetime or Founder purchase refundable?
• Monthly vs. yearly — what's the difference?
• What happens when my trial ends?

See all articles in ToneSmith — Account & Billing →

• Can I send the result to the halftone editor, gang sheet, or mockup?
• Does Frames blur the edges of my image?
• How do I stop a square graphic from looking like a sticker stuck on the shirt?
• Is it non-destructive?
• Is the Effects Studio included in my plan?
• Part of my original hard edge is still showing after adding a Frame
• What are the Frames controls?

See all articles in ToneSmith — Effects Studio →

• How does auto-packing work?
• How do I add images to a gang sheet?
• What file format should I use for gang sheets?
• What is a gang sheet?
• What sheet sizes are supported?

• Browser and system requirements
• How do I create an account?
• How do I start my free trial?
• Web app vs. Photoshop plugin — which should I use?
• What is ToneSmith?
• What's included in the free trial?

• How many devices can I use ToneSmith on?
• I reinstalled Photoshop — do I need a new license key?
• My license key isn't working

• Can I add my shop logo or a proof watermark?
• Can I send a design from the editor straight to Mockup Studio?
• Can I set a custom background?
• How many garment styles and colors are available?
• What is Mockup Studio?
• What resolution are mockup exports?

• Does the plugin work with older versions of Photoshop?
• How do I install the Photoshop plugin?
• The plugin isn't appearing in Photoshop after install
• What are the system requirements for the plugin?
• Where do I find my license key?

• How should I prepare artwork before uploading?
• Recommended LPI for DTF printing
• Recommended LPI for DTG printing
• What color profile should I use?
• What image types work best?

• Background removal is giving poor results
• Can't log in / forgot password
• Export isn't downloading or is taking too long
• Image upload is failing or stuck
• Live preview isn't updating
• White underbase looks wrong

• How do I export a print-ready file?
• How do I generate a white underbase?
• How do I remove a background?
• How do I upload an image?
• How do I use AutoTone?
• What does ink limit do?
• What file formats does ToneSmith accept and export?

See all articles in ToneSmith — Web App →

• How accurate are the cup shapes?
• How do I pick my tumbler?
• What happens to my design when I switch cup sizes?
• Why does my design show up as shiny metal in the preview?
• Why do some powder-coat colors say “not stocked at Maker Foundry”?

• Do you offer a money-back guarantee?
• How do I cancel my subscription?
• How do I switch between monthly and annual?
• How do I update my payment method?
• How do I upgrade from the trial to a paid plan?
• How do I upgrade to Lifetime if I'm already subscribed?
• What happens when my trial ends if I don't want to continue?

See all articles in TumblerForge — Account & Billing →

• Can I move my whole design around the cup?
• How do I add text to my design?
• How do I size things exactly (inches or millimeters)?
• How do I upload my own artwork?
• What are the shaded horizontal bands on some templates?
• What are the vertical red and blue lines on the canvas?
• What happens if my design goes past the seam?

• Can I make a spinning video of the cup?
• How do I export a file for my laser?
• How do I export mockups for my shop listings?
• My text looks wrong or throws an error when I open the file in my laser software — why?
• What settings should I engrave with?
• What's the “layered SVG” export, and how do I use it?

• How do I create an account?
• How do I start my free trial?
• What are the browser and system requirements?
• What is TumblerForge?
• What's included in a plan? Is there a free version?

• Can I recolor parts of my design to keep track of layers?
• How do I group and ungroup objects?
• How do I resize without distorting my design?
• How do layers work?
• What does Make compound do, and when do I need it?

• After a subtract, where does the result go?
• How do I knock a name out of a background wrap?
• How do I put an outline around a name or design?
• How do Subtract, Weld, Intersect, and Exclude decide what to keep?
• What does Text → outlines do?
• What's a sticker outline?

• A font won't convert to outlines — what do I do?
• I can't log in / forgot my password.
• My uploaded SVG shows solid where it should have holes.
• Subtract removed the wrong thing.
• The 3D preview isn't updating with my edits.
• The studio feels slow with my big SVG.

• Can I re-edit a saved design?
• Do credits roll over?
• How do I manage or cancel my plan?
• What is the cloud library (My Designs)?

• Are the suggested powers exact?
• Cut vs engrave — how are they assigned?
• Do the layers stay separated in LightBurn / xTool?
• Engraving the back of clear acrylic or leather?
• How do I control the real-world size?
• Which file formats do you export?

• Does it work on my laser?
• Do I need an account?
• Is my image private?
• What image should I upload?
• What is VectorForge?

• AI cleanup & image-from-text
• B/W (trace)
• Color
• Depth (3D relief & challenge coins)
• Dither
• Power Layers

• Can I buy credits without subscribing?
• Do I get to try AI for free?
• How do AI credits work?
• How does this compare to other tools?
• What does Pro include, and how much is it?
• What is FoundryPass?
• What’s free and what costs credits?

• My transparent PNG engraved a black background.
• The AI model or background removal is slow the first time.
• The color/power layers look black in xTool.
• The file imported the wrong size.
• The result came out mushy or low-detail (Depth).