PatchForge — Account, Trial & Billing

• Can I cancel anytime?

  Yes, and it takes two clicks: open "Billing" from the account menu, then press "Cancel plan". That drops you straight onto Stripe's cancel screen — confirm there and you are done. You keep full access to the end of the period you have already paid for. During a free trial, cancelling before it en...

• How does the free trial work?

  New accounts start with a 7-day free trial on the monthly or yearly plan, with full access — design, save, and export the entire time. You are only charged when the trial ends, and you can cancel anytime before then at no cost. The trial applies to subscriptions only: Lifetime is a one-time purch...

• How do I change my password?

  While signed in, open Settings and find "Change Password". Enter your new password (at least 8 characters), confirm it, and save. If you signed up with Google you can set a password here too, and then sign in either way.

• How do I change the email address on my account?

  Email patchforge@makerfoundryco.com from your current address with the new one you want. We move it for you so your plan, billing and designs all stay attached — changing it yourself somewhere else can leave your subscription on the old address.

• How do I update my card or change my plan?

  Open "Billing" from the account menu, then "Invoices & payment method" to reach the secure Stripe customer portal, where you can update your card, change your billing address, and download every invoice. To upgrade to Lifetime use the button on the same page — your unused time is credited aut...

• I bought through The Forge or FoundryPass. Do I need a separate PatchForge account?

  No — do not create a new one. Your PatchForge access is already attached to the email you bought with. Open PatchForge from The Forge (apps.makerfoundryco.com) and it signs you in with no password, or click "Email me a sign-in link" on the PatchForge sign-in page and use that same email. Signing ...

• I cannot log in. What should I try?

  Work through these in order — almost every login problem is one of them: Use the email you bought or signed up with. Your plan is attached to that address, not to a username. Signed up with Google? Use "Sign in with Google". A Google account has no PatchForge password, so the email and passwor...

• I forgot my password. How do I reset it?

  On the sign-in page click "Email me a sign-in link", enter the email on your account, and press "Send sign-in link". Open the email (check spam and promotions if it is not in your inbox) and click the link — it signs you straight into PatchForge. You do not have to set a new password to get in. I...

• I signed up but never got the confirmation email.

  Check spam and promotions first, and make sure the address you typed is right. If you already have access through The Forge or FoundryPass, your account already exists, so a new sign-up will not send anything — use "Email me a sign-in link" on the sign-in page instead. Still nothing after a few m...

• Is Lifetime refundable?

  No. Lifetime is a one-time purchase and is final and non-refundable — it is not a trial and it does not renew. That is exactly why the free trial exists: take the 7-day trial first, use the full builder at no cost, and buy Lifetime during or after it at the same price. If a technical fault we can...

• The reset link just brings me back to the same page. What do I do?

  That was a bug, fixed in September 2026 — the link now signs you in and takes you straight to your dashboard. If you still see a form after clicking it, request one fresh link and use only the newest email; an older or already-used link will not work. If the page says the link has expired, just a...

• What happens if my payment fails?

  If a charge fails, access pauses right away and PatchForge sends you to a recovery screen to update your card — your subscription and all your designs stay exactly as they were. The moment the payment goes through, access turns back on automatically. There is no separate grace period to track; on...

• What plans are available?

  Monthly, yearly (a discount versus monthly), and lifetime (pay once). Checkout is handled securely by Stripe. Monthly and yearly include the free trial; lifetime is charged today, never renews, and is final and non-refundable. To move between monthly and yearly, email support@makerfoundryco.com a...