ToneSmith — Troubleshooting
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Background removal is giving poor results
The AI background removal works best on images with a single clear subject against a contrasting background. For very complex images, try cleaning up the source in Photoshop first. If your design has a solid background, you don't need background removal — the halftone engine handles solid backgro... -
Can't log in / forgot password
Go to tonesmith.makerfoundryco.com/forgot-password, enter your email, and check your inbox for a reset link (check spam if it doesn't arrive). If you're still having trouble, contact tonesmith@makerfoundryco.com. -
Export isn't downloading or is taking too long
Exports can take 5–30 seconds depending on complexity — this is normal. If it doesn't download after 60 seconds: check your browser's download settings for a blocked download prompt, disable pop-up blockers for tonesmith.makerfoundryco.com, then try again. -
Image upload is failing or stuck
Check the file format (PNG, JPG, TIFF only). Large files over 50MB may time out — try a smaller version. Refresh the page and retry. Try Chrome if you're on another browser. Check your internet connection. -
Chrome handles the GPU-accelerated preview best — switch to Chrome if you're on another browser. Refresh the page if the preview freezes. Close other heavy tabs to free up memory. Try resizing your source image to 3000px on the long edge before uploading.
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Too large/bleeding: increase the choke value in the underbase settings. Missing coverage in light areas: this is intentional — semi-transparent areas produce a thinner underbase to avoid a visible white halo. Not generating at all: make sure the White Underbase toggle is enabled before exporting.