ToneSmith — Account & Billing

  • Do you offer a money-back guarantee?

    Yes. If you subscribe and decide ToneSmith isn't right for you within 30 days of your first charge, email tonesmith@makerfoundryco.com for a full refund. No questions, no friction.

  • How do I cancel my subscription?

    Account page → Cancel plan → confirm. That button drops you straight onto Stripe's cancel screen, so it is two clicks and no email to us. Your access remains active until the end of the billing period. Your files and settings are saved — resubscribe anytime and pick up where you left off.

  • How do I update my payment method?

    Go to your account page → Manage Billing → opens the Stripe customer portal → Payment methods → Add payment method. Your next charge uses the updated card automatically.

  • How do I upgrade from trial to a paid plan?

    Your trial automatically converts on day 7 using the card on file — no action needed if you want to continue. To confirm or change your plan before then, go to your account page and select a plan.

  • Is a Lifetime or Founder purchase refundable?

    No. Lifetime, the Founder tiers, and ToneSmith Lite are one-time purchases — not trials, not subscriptions. They are charged in full at checkout, never renew, and are final and non-refundable. That is why the free trial exists: take the 7-day trial on a monthly plan first, use everything at no co...

  • Monthly vs. yearly — what's the difference?

    Same features, different billing. Monthly: flexible, cancel anytime. Yearly: billed once per year at a discounted rate (best value if you use ToneSmith regularly). You can switch between them from your account page at any time.

  • What happens when my trial ends?

    Stripe charges the card you provided and your subscription begins — no interruption. If you cancel before day 7, no charge. If the charge fails, access pauses until the payment is resolved.

  • What is the Founder's Edition?

    The Founder's Edition is a one-time lifetime purchase that was offered at launch. Founder's Edition holders get all current and future features with no recurring charges. Contact tonesmith@makerfoundryco.com to ask about current availability.