MappSmith — Troubleshooting

• A depth band says "Empty at this depth".

  Nothing in the frame is that deep. Pick a shallower depth, or press "Fit bands to this lake".

• A street, lake or park is missing or wrong.

  Map data comes from OpenStreetMap and can be incomplete or out of date. Check the place before you cut. Fixes made in OpenStreetMap reach MappSmith over time.

• It says "Couldn't weld these pieces into one sheet".

  The cut file would only contain the frame. Try fewer road groups or a wider frame band.

• It says "Something went wrong loading the Studio".

  Reload the page. If it keeps happening, make sure hardware acceleration (WebGL) is on in your browser.

• It says "Too much road detail to weld into one sheet".

  Turn off a road group on that layer, or make the design bigger.

• My file will not open in LightBurn or xTool.

  If a native file could not be written, the zip says so and includes the SVG for that layer. Import the SVG instead, and email support with the map name so we can look.

• "Snapshot of the 3D" says to switch views.

  A snapshot needs the 3D preview on screen. Switch to Split or 3D and try again.

• Text on the plate shows in a different font than I picked.

  Fonts load from the web. Wait a moment, or reload the page if the font never appears.

• The map says "Can't start the map".

  The map needs WebGL, which your browser has turned off. Turn on hardware acceleration in your browser settings, or try Chrome, Edge or Firefox, then reload.

• The preview is slow on a big city.

  Large frames with many roads take longer. Switch off road groups you do not need, such as service roads and paths. You can also turn Welded off while you design and back on before you download; the download always welds.

• The preview still shows the last place I framed.

  The new frame is too large to load, so nothing has updated yet. A banner says "Still showing...". Zoom the map in and press Apply.

• The Terrain & Depth button is greyed out.

  No elevation or lake data reaches the framed area. Move or widen the frame and press Apply.